Balance between day and night, hours awake and hours asleep. Sleep is essential to life and deep, quality sleep is priceless. If you don't get adequate sleep, you will not have a good day. And if you don't get QUALITY sleep, you'll feel tired throughout the day. At Richmond Bedding our goal is to provide the best night's sleep you've ever experienced. When you combine an Adjustable Bed with a great mattress you'll experience the deepest, quality sleep possible. Our clients say they haven't slept as well in years!
About half of our customers are transitioning to an Adjustable Bed because of health problems. Whether it's esophageal reflux, circulatory issues, or problems with your neck, back, hips or knees...you're going to LOVE your new bed. The other half of our customers are transitioning to an Adjustable Bed to make their bedroom a friendlier place to watch TV, read, or use their iPad.
Whatever your reasons for needing an Adjustable Bed, we're here to make sure of three things...
1. ALL YOUR QUESTIONS ARE ANSWERED
2. YOUR SLEEPING NEEDS ARE FULFILLED
3. YOUR EXPECTATIONS ARE EXCEEDED
We adhere very strictly to the following: People BEFORE Profit. We're happy providing the products that fit your needs and don't try to "sell" you anything you don't want. This approach has served us very well over the years. We understand that people want to buy, but no one enjoys being sold. That's why when you call us we'll happily answer your questions, let you think about what you want to do and call us back another day. Greater than 90% of our customers talk with us at least two to three times before making a purchase. We understand this is an important decision and want you to take your time, learn all you can and ONLY THEN make a decision. YOUR money, YOUR decision, YOUR timeline! We're here to give you all the information necessary to make an informed decision.
We also know that when making a decision to buy online, NOTHING is more important than trust. Most Online Dealers will have a lot of good things to say about themselves and present these glowing endorsements as "Customer Reviews" on their website. Not really helpful since you know that when those words were entered on the Website, a company owner or employee was sitting at the keyboard. The next section on this page will exemplify the proper way to validate the service level of an online seller.
Another way Dealers try to "pull one over" on the consumer is hosting fake review websites. The way this works is you Google the term "Adjustable Bed" or "Mattress" with the words "Best Rated", "Top Rated", "Reviews" or "Customer Reviews" and you find what appears to be a Review Website. But, it's actually a "shell" site hosted and paid for by the company that's being STRONGLY endorsed. We cover this and many other ruses being employed on our "Shopping Mistakes To Avoid" page which is linked just below this section.
Richmond Bedding DOES NOT and WILL NEVER participate in this type of online behavior!
*REAL REVIEWS are reviews that are posted elsewhere on the Internet. Reviews posted on the same website as the company trying to sell you goods are usually are a work of fiction.
Below are the three sites you can go to check the reputation of Richmond Bedding. After the descriptive paragraphs there are three logos. Just click on the logo to be taken to the corresponding site.
1. VERIFIED REVIEWS : 5.0 / 5.0 STARS : This is an Independent Third Party Review Company that is recognized by Google as accruing VERIFIABLE Customer Reviews in accordance with Google's Standards. These are reviews posted by actual customers of Richmond Bedding and we have absolutely NO control of these reviews.
2. GOOGLE REVIEWS : 4.9 / 5.0 STARS : These are reviews submitted directly to Google. They are VERY hard to get or keep. If you look around the Internet you'll see that most companies have very few (if any) Google Reviews. Our local Costco only has 39 Google reviews and if you're familiar with Costco you know they have a HUGE amount of traffic. Google's robots "purge" these reviews from time-to-time. What does that mean? They will just randomly delete some or all of your reviews on their server. If you search the term "Lost Google Reviews" you'll find a LOT of companies reporting that their Google Reviews are there one day and gone the next. Some will report that they had a lot of reviews and now have almost no reviews. If all our Five-Star Google Reviews were never "purged" by Google we'd have well over 300 of them today. Because these are hard to get and even harder to keep, just having them says a lot about a company. We just (July 2017) got our first 1 Star Review on Google. And that wasn't from a customer, just someone who got their "feelings" hurt while visiting our showroom.
3. BETTER BUSINESS BUREAU : ACCREDITED MEMBER, A+ RATING : Every local BBB will have a file on companies that have been in business for several years whether or not they're a member. The file will contain a three-year history for that company. In our file we had one complaint from one COMPLETELY insane customer in the last three years. The BBB isn't a factor in my personal buying decisions, but I've come to realize that for others it is important. Some of our customers rely on BBB Safeguards to have confidence in a company. So we decided to join our local BBB as an Accredited Business to give those folks the peace-of-mind they're looking for. We've met all the standards to be an Accredited Member and have agreed to abide by any and all of their rules and arbitration decisions. But if we have a problem with a customer, shipment or product...it will never go that far. We'll just take care of the problem and make you happy.
PLEASE NOTE: The BBB incorrectly shows our 2010 "Incorporation Date" as how long we've been in business. We operated as Richmond Mattress Company and Richmond Adjustable Beds for seven years before we Incorporated as Richmond Bedding. Our total time in business is almost 14 years.
It's our hope that we've provided you with the assurance you need to make an informed, confident decision.
Yes, our reviews are excellent. Some might say "too good". Just in case you think our reviews sound too good to be true below are ten other sites who use Verified Reviews. You'll find them to be reputable companies but they don't quite match our level of customer satisfaction. Just click on the examples to view their websites. Once there you can click on their "Verifed Reviews" badge to see their reviews.
After we started using Verified Reviews our competitors decided they needed to add some sort of reassurance to their websites. Unfortunately they haven't done a very good job of convincing us that their reviews are legitimate. To be honest we seriously doubt any of their claims.
You can read all about them on our "Shopping Mistakes To Avoid" page by clicking below. We also have a LOT of good information there about how you can become a more educated online shopper. Things to look out for...etc...
GOOGLE PLACES REVIEWS DISAPPEAR! This "problem" isn't unique to Richmond Bedding. If you enter "Lost Google Reviews", "Google Reviews Missing" or "Google Reviews Disappear " into any Search Engine you'll see where a LOT of companies have this same problem. We love Google, we really do! They do a VERY good job of ranking us in their search engine.
But for some reason our great reviews disappear from our Google Places page. At one time we had over 100 five-star reviews. They were using a one to five star scoring system and a 30 point system with 30 meaning all five-star reviews. Confusing, I know! At this stage we "should" have well over 300 Google Reviews.
Every time we check our Google Places page it's a real guessing game as to what reviews have disappeared or reappeared overnight. Below is a screenshot form a few years ago. We had 101 reviews with a perfect review score of 30. To see what our Google Reviews used to look like please click the link at the bottom of this section.
Update: Google in the last couple of years changed from "Google Places" to "Google +" in an attempt to compete in the social marketing game. They looked at Facebook, Twitter and others and decided they needed to be a player.
A LOT of companies lost a LOT of reviews and other information when Google migrated all the Google Places pages to Google +. They made this change without any notification or allowing business owners to participate in choosing what information was important and what wasn't. Also business owners can't get rid of their old product info if Google migrated it since they haven't provide a mechanism to do so. This migration could have certainly been better planned and executed had they shown a little more regard for their customers.
A word about YELP! Reviews. If you go to our Yelp page please make sure and click near the bottom of the page where it says "other reviews that are not currently recommended". Yelp decides which reviews to display and which to hide from view. Their decision is based upon who will spend money with them for advertising and who will not. ALL our reviews they have chosen to hide were five-star reviews.
2013: Well it finally happened to us. We had read that at some point YELP! would call and ask you to spend money advertising on their site. We also read that if you decline you good reviews will be moved to the back pages and any bad reviews will be moved to the front page. This will lower your companies "star" rating. That's just what happened. We had a little over 50 reviews, they called and asked us to advertise, we declined. A week later we lost a LOT of reviews.
A Class Action Lawsuit was leveled against Yelp in California. The case was dismissed because the judge didn't want to be the first in the nation to rule against 1st Amendment Freedom Of Speech on the Internet. Who brought the Lawsuit? Mostly restaurant owner's. When I travel I WILL use Yelp. When scrolling through the restaurant listings I won't consider going to eat anywhere that doesn't have at least 3.5 stars. A LOT of Mom & Pop restaurants don't have the budget to advertise on Yelp. So they tell Yelp that they don't have the budget and politely decline to advertise. Then Yelp does what Yelp does. They move all the low star reviews to the front page and relegate all the five star reviews to the back pages where they don't count in the "star" rating. Overnight a Mom & Pop restaurant goes from 4 or 4.5 stars to 2.5 to 3 stars. New business and out-of-town customer traffic will just stop dead. Revenues drop 30 ~ 40% and within a few months they are forced to close the doors. Should anyone on the Internet have this much power to ruin other peoples lives? I certainly don't think so, how about you?
UPDATE: March 10th, 2014. Got a call yesterday asking me to advertise with Yelp again. Declined as politely as possible. Next day we have three reviews showing and six reviews "not recommended". Whatever that's supposed to mean, except for the fact they don't display until you click on the line which forces them to display. And the fact that someone who doesn't look closely assumes we only have three reviews. Also noted that the six reviews they chose to hide from plain view were well written and detailed. Instead they chose to display the shorter ones which don't provide potential customers with much in the way of detail. I really wonder how long they'll engage in these tactics which to me basically equate to online blackmail. We don't just make up stuff like this, after the next paragraph is a link to a LOT of information about Yelp.
UPDATE: January 12th, 2016. Got another call and they said with the "views" I was receiving on the Yelp site that I basically OWED them and should advertise. I declined. They did their worst moving reviews around and dropped me to 4 out of 5 stars. I really dislike Yelp and they will NEVER see a dime of advertising money from me or anyone with which i have any influence.
Here's a link to a website called YelpSucks.com. You can read all about small business owner's experiences with these extortionists.
YAHOO REVIEWS: Yahoo used to host a separate review site for businesses. Then they simply "mirrored" the Yelp Reviews. That was unfortunate for a lot of businesses. We used to send a lot of customers to Yahoo when they asked where they could leave a good review for Richmond Bedding. We sent them to Yahoo because when a review was posted it would have a much better chance of "sticking" than on Google Reviews.
When Yahoo decided to just copy the Yelp reviews they completely erased all the existing business reviews they had previously hosted. Just there one day and gone the next. We lost a LOT of excellent Yahoo reviews
Update January 2016: I have absolutely NO idea what Yahoo is doing now. We've got three reviews there and they're all three to four years old. It looks like they dropped the Yelp Reviews and restored the last three they had in their database. Not a great help to any businesses but I'm glad they've decided to distance themselves from Yelp.
Update July 2016: Yahoo is once again "mirroring" Yelp Reviews. Looks like any Yahoo Reviews businesses may have gathered over the years are now gone for good.